Back to Search
Start Over
Increasing Customer Trust Towards Mobile Commerce in a Multicultural Society: A Case of Qatar.
- Source :
- Journal of Internet Commerce; Jan/Mar2020, Vol. 19 Issue 1, p32-61, 30p, 1 Illustration, 2 Diagrams, 4 Charts
- Publication Year :
- 2020
-
Abstract
- Mobile commerce, which is a relatively new channel for business, is revolutionizing the global marketplace. In Qatar, the average annual consumer expenditure is impressive. Surprisingly, only a small portion of the Qatari population has demonstrated an interest in online shopping via mobile devices due to a lack of trust. In a multicultural nation such as Qatar, it is vital to explore the factors that can promote consumer trust in mobile commerce. The objective of this study is to present and validate a conceptual framework for trust based on the technology acceptance model. A survey was conducted to gather data, and the proposed trust model was empirically validated using the partial least squares approach. Our findings reveal that perceived security has the most significant positive direct relationship with trust formation, followed by social media influencers, whereas localization, luxury brands, perceived usability, and privacy indirectly influence trust through perceived security. [ABSTRACT FROM AUTHOR]
- Subjects :
- HYPOTHESIS
CONCEPTUAL structures
CUSTOMER satisfaction
STATISTICAL correlation
DISCRIMINANT analysis
MATHEMATICAL models
RESEARCH methodology
MEDICAL ethics
CULTURAL pluralism
PRIVACY
QUESTIONNAIRES
RESEARCH
RESEARCH evaluation
SURVEYS
TRUST
MATHEMATICAL variables
WORLD Wide Web
ELECTRONIC commerce
SAMPLE size (Statistics)
THEORY
EMPIRICAL research
STRUCTURAL equation modeling
SOCIAL media
RELATIVE medical risk
MOBILE apps
DATA analysis software
DESCRIPTIVE statistics
Subjects
Details
- Language :
- English
- ISSN :
- 15332861
- Volume :
- 19
- Issue :
- 1
- Database :
- Complementary Index
- Journal :
- Journal of Internet Commerce
- Publication Type :
- Academic Journal
- Accession number :
- 141167040
- Full Text :
- https://doi.org/10.1080/15332861.2019.1695179