GETTING YOUR FAQs STRAIGHT: HOW TO MAKE YOUR KNOWLEDGEBASE POWER VIRTUAL REFERENCE.

The article focuses on sustainability of virtual reference services and embedded library instruction and trends in higher education related to artificial intelligence (AI)-based chatbots in distance learning. It mentions leveraging emerging technologies such as virtual reality, augmented reality blockchain and to pay attention to virtual library service offering. It also mentions interactive instructional learning objects available at the point-of-need in the learning management system (LMS).