Inpatient Care Satisfaction among Public and Private Health Sectors in Bahir Dar Town, Amhara Regional State, North West Ethiopia.

Background: Patient satisfaction is one of the important indicators for quality of care. Assessing health care based on provider-defined clinical, economic or other criteria may not necessarily reflect on patient satisfaction. Although assessing consumer satisfaction is regarded an essential input for insuring quality of health care, it is often neglected. Therefore, the aim of this study was to assess inpatient care satisfaction and factors associated with it among health institutions in Bahir Dar, Amhara Regional State, Ethiopia Methods: Quantitative institution based Cross-Sectional Study design was conducted in August 2014 among health institutions in Bahir Dar city. The analysis was carried out using SPSS version 20. The data were analysed in bivariate and multivariate logistic regression. Result: Compared to female, male study participants were found to be 0.71 times less likely to be satisfied. Compared to those study subjects having age above 40 years 18-30 years and 31-40 years were found to be 0.32 and 0.44 times less likely to have had satisfaction respectively. The odds of satisfaction among the study subjects with no admission history were found to be 2.05 times more likely to have had satisfaction than those study participants having admission history (AOR=2.05,95%CI=1.47,2.89). Compared those study subject who stay above 8 days to those study participants who stay 2-7 days were found to be 4.99 times more likely to be satisfied AOR=(95%CI)4.99 (2.21, 11.24). Participants who get clear explanation for the admission process were 7.71 times more likely to be satisfied than those who did not get clear explanation for the admission process (AOR(95%CI)=7.71(4.2, 14.22). Conclusion: Patient satisfaction was higher in private health facilities (66.7%) compared to public health facility (40.1%). Variables such as sex, patient's age, history of previous admission, length of hospital stay, waiting time before admission, and explanation given about the admission process clearly were found to be independent predictors of inpatient care satisfaction. interventions targeting on these factors were recommended. [ABSTRACT FROM AUTHOR]