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A Comparative Analysis of Quality Management in US and International Universities.
- Source :
- Total Quality Management & Business Excellence; Jun2004, Vol. 15 Issue 4, p423-438, 16p, 1 Diagram, 2 Charts
- Publication Year :
- 2004
-
Abstract
- The paper compares the implementation of quality management programmes of higher education in US and international academic institutions. The comparison is based on the use of formal quality models such as ISO 9000 and Malcolm Baldrige Criteria, Quality-of- Design, Quality-of-Conformance, and Quality-of-Performance. An interesting outcome was the absence of Quality-of-Performance among US universities. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 14783363
- Volume :
- 15
- Issue :
- 4
- Database :
- Complementary Index
- Journal :
- Total Quality Management & Business Excellence
- Publication Type :
- Academic Journal
- Accession number :
- 13379586
- Full Text :
- https://doi.org/10.1080/1478336042000183613