Multi-stage expectation-confirmation framework for salespeople expectation management.

MLA

Oh, Joon-Hee, and Judy Ma. “Multi-Stage Expectation-Confirmation Framework for Salespeople Expectation Management.” Journal of Business & Industrial Marketing, vol. 33, no. 8, Dec. 2018, pp. 1165–75. EBSCOhost, https://doi.org/10.1108/JBIM-01-2018-0027.

APA

Oh, J.-H., & Ma, J. (2018). Multi-stage expectation-confirmation framework for salespeople expectation management. Journal of Business & Industrial Marketing, 33(8), 1165–1175. https://doi.org/10.1108/JBIM-01-2018-0027

Chicago

Oh, Joon-Hee, and Judy Ma. 2018. “Multi-Stage Expectation-Confirmation Framework for Salespeople Expectation Management.” Journal of Business & Industrial Marketing 33 (8): 1165–75. doi:10.1108/JBIM-01-2018-0027.