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Improving healthcare through digital connection? Findings from a qualitative study about patient portals in New Zealand.
- Source :
- Australian Journal of Primary Health; 2018, Vol. 24 Issue 5, p404-408, 5p
- Publication Year :
- 2018
-
Abstract
- Research has shown that patient portals can improve patient–provider communication and patient satisfaction. Yet few studies have examined patient portals in New Zealand. In this study, GPs from nine primary care practices were interviewed using a semi-structured interview technique to ascertain how they thought patient portals influence the delivery of primary healthcare. The interviews were transcribed and thematically analysed. The three themes detected were: patient portal usage, health information seeking and the changing consultation. Although most of the participants indicated that patient portals are not being effectively utilised, they were optimistic about the role of information technology in primary healthcare for providing accurate information and to connect with patients in modern terms. Participants reported that some patients have become more informed and compliant with medical treatments and interventions after using patient portals. It seems that patient portals have the potential to enhance patient–provider relationships and help patients manage more aspects of their health care. [ABSTRACT FROM AUTHOR]
- Subjects :
- PATIENT portals
ATTITUDE (Psychology)
INTERVIEWING
RESEARCH methodology
MEDICAL personnel
MEDICAL record access control
LEGAL status of patients
PHYSICIAN-patient relations
PRIMARY health care
STATISTICAL sampling
TELEMEDICINE
PATIENT participation
QUALITATIVE research
JUDGMENT sampling
THEMATIC analysis
PATIENTS' attitudes
Subjects
Details
- Language :
- English
- ISSN :
- 14487527
- Volume :
- 24
- Issue :
- 5
- Database :
- Complementary Index
- Journal :
- Australian Journal of Primary Health
- Publication Type :
- Academic Journal
- Accession number :
- 132483287
- Full Text :
- https://doi.org/10.1071/PY17116