An Analytic Model of Success for Information Technology Decision Making.

Abstract: To assist managers in monitoring the progress of their IT programs, we propose a Bayesian Network stochastic model, the IT Decision Management System (ITDMS), to simulate the program's evidence observations, complex interrelationships, and the dynamic/temporal relationships. Based on the Information Technology Infrastructure Library (ITIL)®¹ The model aligns the sub‐process of each ITIL Phase in a Bayesian structure measuring status to provide the decision maker a measurement of the likelihood of program success. [ABSTRACT FROM AUTHOR]