Service quality and its impact on customers’ behavioural intentions and satisfaction: an empirical study of the Indian life insurance sector.

MLA

Ramamoorthy, R., et al. “Service Quality and Its Impact on Customers’ Behavioural Intentions and Satisfaction: An Empirical Study of the Indian Life Insurance Sector.” Total Quality Management & Business Excellence, vol. 29, no. 7/8, July 2018, pp. 834–47. EBSCOhost, https://doi.org/10.1080/14783363.2016.1240611.

APA

Ramamoorthy, R., Gunasekaran, A., Roy, M., Rai, B. K., & Senthilkumar, S. A. (2018). Service quality and its impact on customers’ behavioural intentions and satisfaction: an empirical study of the Indian life insurance sector. Total Quality Management & Business Excellence, 29(7/8), 834–847. https://doi.org/10.1080/14783363.2016.1240611

Chicago

Ramamoorthy, R., Angappa Gunasekaran, Matthew Roy, Bharatendra K. Rai, and S.A. Senthilkumar. 2018. “Service Quality and Its Impact on Customers’ Behavioural Intentions and Satisfaction: An Empirical Study of the Indian Life Insurance Sector.” Total Quality Management & Business Excellence 29 (7/8): 834–47. doi:10.1080/14783363.2016.1240611.