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Choosing and booking-and attending? Impact of an electronic booking system on outpatient referrals and non-attendances.
- Source :
- Health Economics; Feb2018, Vol. 27 Issue 2, p357-371, 15p
- Publication Year :
- 2018
-
Abstract
- Patient non-attendance can lead to worse health outcomes and longer waiting times. In the English National Health Service, around 7% of patients who are referred by their general practice for a hospital outpatient appointment fail to attend. An electronic booking system (Choose and Book-C&B) for general practices making hospital outpatient appointments was introduced in England in 2005 and by 2009 accounted for 50% of appointments. It was intended, inter alia, to reduce the rate of non-attendance. Using a 2004-2009 panel with 7,900 English general practices, allowing for the relaxation of constraints on patient of hospital, and for the potential endogeneity of use of C&B, we estimate that the introduction of C&B reduced non-attendance by referred patients in 2009 by 72,160 (8.7%). [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 10579230
- Volume :
- 27
- Issue :
- 2
- Database :
- Complementary Index
- Journal :
- Health Economics
- Publication Type :
- Academic Journal
- Accession number :
- 128732228
- Full Text :
- https://doi.org/10.1002/hec.3552