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Humanoid Robot Pepper at a Belgian Chocolate Shop.

Authors :
De Gauquier, Laurens
Hoang-Long Cao
Esteban, Pablo Gomez
De Beir, Albert
van de Sanden, Stephanie
Willems, Kim
Brengman, Malaika
Vanderborght, Bram
Source :
ACM/IEEE International Conference on Human-Robot Interaction; Mar2018, p373-373, 1p
Publication Year :
2018

Abstract

Humanoid robots hold potential to offer customer experience for bricks-and-mortar stores. Participants took part in a quiz on the topic chocolate in an experimental field study at 'The Belgian Chocolate House' in Brussels airport in which a tablet kiosk and a Pepper robot were compared. The experiments showed that offering the quiz on a humanoid robot provided better results in terms of shopper impressions and behavior. [ABSTRACT FROM AUTHOR]

Subjects

Subjects :
HUMAN-robot interaction
HUMANOID robots
SOCIAL robots
CUSTOMER satisfaction
INFORMATION & communication technologies

Details

Language :
English
Database :
Complementary Index
Journal :
ACM/IEEE International Conference on Human-Robot Interaction
Publication Type :
Conference
Accession number :
128480442
Full Text :
https://doi.org/10.1145/3173386.3177535
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