CBS News story on insurer-owned shops criticized as 'sensational'

Reports that the CBS Evening News has helped fan the flames of controversy regarding insurer-owned shops by broadcasting a story suggesting a link between substandard and fraudulent repair work and insurer shops. 'Eye on America' segment which profiled California motorist Jim Assay whose vehicle was damaged in a rear-end collision on California's I-16; Highlights of the report; Debate about insurer ownership of shops; Reactions to the report.