Back to Search
Start Over
Towards a reframing of student support: a case study approach.
- Source :
- Higher Education (00181560); Jan2018, Vol. 75 Issue 1, p19-33, 15p
- Publication Year :
- 2018
-
Abstract
- This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 00181560
- Volume :
- 75
- Issue :
- 1
- Database :
- Complementary Index
- Journal :
- Higher Education (00181560)
- Publication Type :
- Academic Journal
- Accession number :
- 126830694
- Full Text :
- https://doi.org/10.1007/s10734-017-0127-z