World Class Service: International outlet centres ramp up concierge offerings.

The article reports on the development of outlet shopping centres. Topics mentioned include the services and amenities offered by outlet centres to customers, the insights of Barbara Horatz, marketing director for Europe at consultancy The Outlet Resource Group (TORG), on the importance of outlet shopping centres in the hospitality business, the importance of concierge facilities to outlet centres, and the marketing communications with shoppers provided by property and fund manager Neinver.