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Nurse middle managers contributions to patient-centred care: A 'managerial work' analysis.
- Source :
- Nursing Inquiry; Oct2017, Vol. 24 Issue 4, pn/a-N.PAG, 12p
- Publication Year :
- 2017
-
Abstract
- Nurse middle managers are in an ideal position to facilitate patient-centred care. However, their contribution is underexposed in literature due to difficulties to articulate this in practice. This paper explores how nurse middle managers contribute to patient-centred care in hospitals. A combination of time-use analysis and ethnographic work was used to disclose their contribution to patient-centred care at a micro level. Sixteen nurse managers were shadowed for over 560 hours in four hospitals. Some nurse middle managers seldom contribute to patient-centred care. Others are involved in direct patient care, but this does not result in patient-centred practices. At one hospital, the nurse middle managers did contribute to patient-centred care. Here balancing between 'organizing work' and 'caring work' is seen as a precondition for their patient-centeredness. Other important themes are feedback mechanisms; place matters; with whom to talk and how to frame the issues at stake; and behavioral style. Both 'hands-on' and 'heads-on' caring work of nurse middle managers enhances their patient-centeredness. This study is the first of its kind to obtain insight in the often difficult to articulate 'doings' of nurse middle managers with regard to patient-centred care through combining time-use analysis with ethnographic work. [ABSTRACT FROM AUTHOR]
- Subjects :
- ACADEMIC medical centers
HOSPITAL wards
LEADERSHIP
NURSE administrators
NURSES
NURSING practice
NURSING services administration
RESEARCH funding
EMPLOYEES' workload
ETHNOLOGY research
MANAGEMENT styles
JUDGMENT sampling
PATIENT-centered care
DATA analysis software
DESCRIPTIVE statistics
HOSPITAL nursing staff
FIELD notes (Science)
Subjects
Details
- Language :
- English
- ISSN :
- 13207881
- Volume :
- 24
- Issue :
- 4
- Database :
- Complementary Index
- Journal :
- Nursing Inquiry
- Publication Type :
- Academic Journal
- Accession number :
- 125686562
- Full Text :
- https://doi.org/10.1111/nin.12193