Business process reengineering: application and success--an Australian study.

The article discusses the results of the survey on the application of business process reengineering (BPR) Australian-based companies. Sixty percent of the respondents have undertaken BPR. At the end of 1995, BPR activity is at highest point in the country. The fundamental reasons behind the decision of the companies to apply BPR include competitive pressures and intense need to cut costs. For the success of BPR in terms of goal attainment, the respondents consider several strategies. It include customer service, cost reduction, quality achievement and time reduction.