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Islamic Social Work in the UK: The Service User Experience.
- Source :
- British Journal of Social Work; Apr2017, Vol. 47 Issue 3, p737-754, 18p, 2 Charts
- Publication Year :
- 2017
-
Abstract
- There has been growing interest in religion and spirituality within social work literature. However, little empirical research has explored Islamic welfare organisations and especially their significance for service users. This article presents findings from an evaluation of a British Islamic social work organisation (Ihsaan Social Support Association (ISSA) Wales), drawing on qualitative interviews with Muslim service users (n = 8) and quantitative findings from the service user database (n = 495), a quality-of-life assessment (n = 42) and a satisfaction survey (n = 36). In discussing the qualitative findings, religious authority, authenticity, culture, gender and the role of mosques are considered in analysing why the organisation's services were perceived as beneficial to their Muslim service users. Over three-quarters of those responding to a satisfaction survey reported that the help from the organisation had improved their well-being, but quantitative data from assessment and review showed no evidence of either improvement or deterioration in quality of life over time, with the exception of social life, where there was a significant improvement. Overall, in exploring the experiences of these service users, the findings highlight the diversity within the category of the 'Muslim service user' and the potential contribution that Islamic social welfare organisations may make in meeting the needs of British Muslims. [ABSTRACT FROM AUTHOR]
- Subjects :
- QUALITY of life
CHI-squared test
CUSTOMER satisfaction
STATISTICAL correlation
COUNSELING
CULTURE
ETHNIC groups
INTERVIEWING
ISLAM
MARITAL status
RESEARCH methodology
MEDICAL referrals
PROBABILITY theory
QUESTIONNAIRES
RESEARCH funding
SATISFACTION
SCALE analysis (Psychology)
SEX distribution
SOCIAL case work
SURVEYS
QUALITATIVE research
QUANTITATIVE research
THEMATIC analysis
PRE-tests & post-tests
CONSUMER activism
DATA analysis software
DESCRIPTIVE statistics
INFERENTIAL statistics
Subjects
Details
- Language :
- English
- ISSN :
- 00453102
- Volume :
- 47
- Issue :
- 3
- Database :
- Complementary Index
- Journal :
- British Journal of Social Work
- Publication Type :
- Academic Journal
- Accession number :
- 123551759
- Full Text :
- https://doi.org/10.1093/bjsw/bcw006