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Patient satisfaction with clinicians in colorectal 2-week wait clinics.
- Source :
- British Journal of Nursing; 3/23/2017, Vol. 26 Issue 6, p319-323, 5p, 3 Charts, 1 Graph
- Publication Year :
- 2017
-
Abstract
- Aim: To determine if patient satisfaction is affected by the clinician (nurse or doctor), conducting the colorectal 2-week wait (2ww) clinics. Methods: A prospective non-randomised comparative cohort study of 339 consecutive patients (divided by blind allocation into nurse-led (n=216) and doctor-led (n=123) cohorts) conducted over a 3-month period. Patient satisfaction in both cohorts was assessed by an adapted version of the Grogan et al validated patient satisfaction questionnaire. The questionnaire was piloted first and was found to have high internal reliability (Cronbach’s alpha=0.91). Results: The study had a response rate of 78% (n=258/331) and overall satisfaction scores showed 85% (n=149/175) of patients in the nurse-led cohort and 65% (n=54/83) of patients in the doctor-led cohort strongly agreed that they were satisfied with the care they received. Mean overall satisfaction scores in the two cohorts revealed that the nurse-led cohort achieved significantly more ‘strongly agree’ responses than the doctor-led cohort (p<0.001, CI: 95%). Further analysis of the responses to each question demonstrated statistical significance when comparing the two cohorts. Conclusions: The study offered patients the opportunity to reflect on service delivery enabling a more responsive approach to health care within the colorectal 2ww service. It found that patient satisfaction was affected by the clinician conducting the 2ww clinic, in that the nurse-led cohort displayed significantly higher patient satisfaction. However, there are areas that merit further research. [ABSTRACT FROM AUTHOR]
- Subjects :
- RECTUM tumors
COLON tumors
STATISTICAL correlation
LONGITUDINAL method
NURSE administrators
PATIENT satisfaction
PHYSICIAN-patient relations
PROBABILITY theory
QUESTIONNAIRES
PILOT projects
INTER-observer reliability
OUTPATIENT medical care management
RESEARCH methodology evaluation
DATA analysis software
DESCRIPTIVE statistics
EARLY detection of cancer
MANN Whitney U Test
DIAGNOSIS
Subjects
Details
- Language :
- English
- ISSN :
- 09660461
- Volume :
- 26
- Issue :
- 6
- Database :
- Complementary Index
- Journal :
- British Journal of Nursing
- Publication Type :
- Academic Journal
- Accession number :
- 122106558
- Full Text :
- https://doi.org/10.12968/bjon.2017.26.6.319