The Impact of Emotional Intelligence on Job Satisfaction: Evidence from a Large Indian Bank.

In the last few years, the banking industry has witnessed many changes in banking policies due to severe competition from the private sector banks. As a result of such changes, the workforce is experiencing high level of job stress and dissatisfaction. This paper aims at understanding the association between emotional intelligence and job satisfaction and finding out the factors of emotional intelligence which have an impact on job satisfaction. The study is based on descriptive and exploratory research. The study used a structured questionnaire containing three sections: demographic, emotional intelligence and job satisfaction. The main finding of the study is that emotional intelligence affects the job satisfaction of employees of banking sector. The study suggests that the bank should undertake emotional intelligence audit at all levels in the organization to identify emotional intelligence of the employees. The bank should organize activities to increase the interaction between employees so as to improve their relationship and also offer various facilities to the female staff so that they can have a positive work-life balance. [ABSTRACT FROM AUTHOR]