TRAINING NEEDS ANALYSIS: A COMPARATIVE STUDY OF PRIVATE SECTOR VS. PUBLIC SECTOR HOTELS IN CHANDIGARH.

Having an exposure spanning over a decade as a trainer in Hospitality Management, there have been always a curiosity to study and compare the differences and similarities in Training Needs Analysis practices being followed in public and private sector hotels. The study is significant as the analysis of training needs lead to the foundation and design of training and development programs for the employees and executives. Many a times tailor made training programs are sought without addressing the root cause of the performance problem in the hotels. This further leads to a substantial amount of investment without any significant change in the performance. This study is based on the samples from two reputed top class hotels in Chandigarh, namely, Hotel Taj, Chandigarh (Private sector) and Hotel Mount View, Chandigarh (Public sector). The paper is aimed at comprehending existing techniques used for assessing training needs, identifying the specific performance problem areas, analysing the causes of the performance problems, determining environmental, motivational and behavioural factors causing performance problems and recommending certain training interventions and non-training implications. [ABSTRACT FROM AUTHOR]