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Quality in residential care: exploring residents’, family members’, managers’ and staff perspectives.
- Source :
- Quality in Ageing & Older Adults; 2016, Vol. 17 Issue 4, p253-262, 10p
- Publication Year :
- 2016
-
Abstract
- Purpose The purpose of this paper is to explore the indicators of quality in care for people working and living in aged residential care (ARC) settings.Design/methodology/approach This research was conducted using an ethnographic design in two distinct ARC facilities in a New Zealand city, a large facility with residential, dementia and hospital level care, and a small family owned facility providing residential care only. In total, 50 hours of observational data were collected, and semi-structured interviews were conducted with 21 people, including managers, careworkers, nurses, family members and residents. These data were thematically analysed using the constant comparative method.Findings The main indicators of quality for staff, family and residents included: a home-like, friendly and safe environment; good medical and personal care; respect for the residents; and good staff. Participants also acknowledged the need for adjustments by residents to living in aged care; and the challenges of caring for increasingly frail residents.Originality/value Findings support the growing recognition of a need for resident-centred approaches to ARC that are reflected in government policy and regulatory apparatus. Managers in ARC facilities must balance adherence with health and safety standards, and providing an environment where their residents can enjoy a meaningful life that has purpose and value. [ABSTRACT FROM AUTHOR]
- Subjects :
- MEDICAL personnel
ATTITUDE (Psychology)
CONFORMITY
DIGNITY
INTERVIEWING
LIFE
RESEARCH methodology
MEDICAL care
MEDICAL quality control
NURSES
PARTICIPANT observation
QUALITY of life
RESPECT
ETHNOLOGY research
QUALITATIVE research
DATA analysis
EXTENDED families
THEMATIC analysis
RESIDENTIAL care
PATIENT-centered care
PATIENTS' attitudes
FAMILY attitudes
DESCRIPTIVE statistics
FIELD notes (Science)
Subjects
Details
- Language :
- English
- ISSN :
- 14717794
- Volume :
- 17
- Issue :
- 4
- Database :
- Complementary Index
- Journal :
- Quality in Ageing & Older Adults
- Publication Type :
- Academic Journal
- Accession number :
- 119660530
- Full Text :
- https://doi.org/10.1108/QAOA-03-2016-0015