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Quality in residential care: exploring residents’, family members’, managers’ and staff perspectives.

Authors :
Jaye, Chrystal
Tordoff, June
Butler, Mary
Hale, Beatrice
McKechnie, Roz
Robertson, Linda
Simpson, Jean
Source :
Quality in Ageing & Older Adults; 2016, Vol. 17 Issue 4, p253-262, 10p
Publication Year :
2016

Abstract

Purpose The purpose of this paper is to explore the indicators of quality in care for people working and living in aged residential care (ARC) settings.Design/methodology/approach This research was conducted using an ethnographic design in two distinct ARC facilities in a New Zealand city, a large facility with residential, dementia and hospital level care, and a small family owned facility providing residential care only. In total, 50 hours of observational data were collected, and semi-structured interviews were conducted with 21 people, including managers, careworkers, nurses, family members and residents. These data were thematically analysed using the constant comparative method.Findings The main indicators of quality for staff, family and residents included: a home-like, friendly and safe environment; good medical and personal care; respect for the residents; and good staff. Participants also acknowledged the need for adjustments by residents to living in aged care; and the challenges of caring for increasingly frail residents.Originality/value Findings support the growing recognition of a need for resident-centred approaches to ARC that are reflected in government policy and regulatory apparatus. Managers in ARC facilities must balance adherence with health and safety standards, and providing an environment where their residents can enjoy a meaningful life that has purpose and value. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
14717794
Volume :
17
Issue :
4
Database :
Complementary Index
Journal :
Quality in Ageing & Older Adults
Publication Type :
Academic Journal
Accession number :
119660530
Full Text :
https://doi.org/10.1108/QAOA-03-2016-0015