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Piloting a generic cancer consumer quality index in six European countries.
- Source :
- BMC Cancer; 9/2/2016, Vol. 16, p1-11, 11p, 1 Diagram, 3 Charts
- Publication Year :
- 2016
-
Abstract
- <bold>Background: </bold>Accounting for patients' perspective has become increasingly important. Based on the Consumer Quality Index method (founded on Consumer Assessment of Healthcare Providers and Systems) a questionnaire was recently developed for Dutch cancer patients. As a next step, this study aimed to adapt and pilot this questionnaire for international comparison of cancer patients experience and satisfaction with care in six European countries.<bold>Method: </bold>The Consumer Quality Index was translated into the local language at the participating pilot sites using cross-translation. A minimum of 100 patients per site were surveyed through convenience sampling. Data from seven pilot sites in six countries was collected through an online and paper-based survey. Internal consistency was tested by calculating Cronbach's alpha and validity by means of cognitive interviews. Demographic factors were compared as possible influencing factors.<bold>Results: </bold>A total of 698 patients from six European countries filled the questionnaire. Cronbach's alpha was good or satisfactory in 8 out of 10 categories. Patient satisfaction significantly differed between the countries. We observed no difference in patient satisfaction for age, gender, education, and tumor type, but satisfaction was significantly higher in patients with a higher level of activation.<bold>Conclusion: </bold>This European Cancer Consumer Quality Index(ECCQI) showed promising scores on internal consistency (reliability) and a good internal validity. The ECCQI is to our knowledge the first to measure and compare experiences and satisfaction of cancer patients on an international level, it may enable healthcare providers to improve the quality of cancer care. [ABSTRACT FROM AUTHOR]
- Subjects :
- CANCER patient care
PATIENT satisfaction
MEDICAL quality control
ACQUISITION of data
INTERNET surveys
TUMORS & psychology
CLINICAL medicine
COMPARATIVE studies
RESEARCH methodology
MEDICAL cooperation
PSYCHOMETRICS
QUESTIONNAIRES
RESEARCH
PILOT projects
EVALUATION research
KEY performance indicators (Management)
Subjects
Details
- Language :
- English
- ISSN :
- 14712407
- Volume :
- 16
- Database :
- Complementary Index
- Journal :
- BMC Cancer
- Publication Type :
- Academic Journal
- Accession number :
- 117902041
- Full Text :
- https://doi.org/10.1186/s12885-016-2752-9