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A qualitative thematic review: emotional labour in healthcare settings.
- Source :
- Journal of Advanced Nursing (John Wiley & Sons, Inc.); Jan2016, Vol. 72 Issue 1, p6-17, 12p, 1 Diagram, 1 Chart
- Publication Year :
- 2016
-
Abstract
- Aims. To identify the range of emotional labour employed by healthcare professionals in a healthcare setting and implications of this for staff and organisations. Background. In a healthcare setting, emotional labour is the act or skill involved in the caring role, in recognizing the emotions of others and in managing our own. Design. A thematic synthesis of qualitative studies which included emotion work theory in their design, employed qualitative methods and were situated in a healthcare setting. The reporting of the review was informed by the ENTREQ framework. Data sources. 6 databases were searched between 1979-2014. Review methods. Studies were included if they were qualitative, employed emotion work theory and were written in English. Papers were appraised and themes identified. Thirteen papers were included. Results. The reviewed studies identified four key themes: (1) The professionalization of emotion and gendered aspects of emotional labour; (2) Intrapersonal aspects of emotional labour - how healthcare workers manage their own emotions in the workplace; (3) Collegial and organisational sources of emotional labour; (4) Support and training needs of professionals Conclusion. This review identified gendered, personal, organisational, collegial and socio-cultural sources of and barriers to emotional labour in healthcare settings. The review highlights the importance of ensuring emotional labour is recognized and valued, ensuring support and supervision is in place to enable staff to cope with the varied emotional demands of their work. [ABSTRACT FROM AUTHOR]
- Subjects :
- PSYCHOLOGICAL adaptation
CARING
CINAHL database
DATABASES
EMOTIONS
HEALTH facilities
HEALTH occupations students
HOSPITAL medical staff
MEDICAL information storage & retrieval systems
PSYCHOLOGY information storage & retrieval systems
INTERPERSONAL relations
INTERPROFESSIONAL relations
JOB satisfaction
JOB stress
RESEARCH methodology
MEDICAL personnel
PATIENT-professional relations
MEDICAL students
MEDLINE
MALE nurses
MIDWIVES
NURSE-patient relationships
NURSES
ONLINE information services
PERSONNEL management
PHYSICIANS
SELF-management (Psychology)
GENDER role
WORK environment
SYSTEMATIC reviews
QUALITATIVE research
ORGANIZATIONAL structure
THEORY
PROFESSIONAL practice
CULTURAL values
OCCUPATIONAL roles
PEER relations
SOCIAL support
META-synthesis
Subjects
Details
- Language :
- English
- ISSN :
- 03092402
- Volume :
- 72
- Issue :
- 1
- Database :
- Complementary Index
- Journal :
- Journal of Advanced Nursing (John Wiley & Sons, Inc.)
- Publication Type :
- Academic Journal
- Accession number :
- 113423445
- Full Text :
- https://doi.org/10.1111/jan.12738