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Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-Based Public Services in Australia.
- Source :
- Public Management Review; Apr2016, Vol. 18 Issue 4, p483-507, 25p
- Publication Year :
- 2016
-
Abstract
- Research and practice have observed a shift towards service-oriented approaches that depend on input from citizens as co-producers of services. Yet in the delivery of public infrastructure the focus is still on managing assets rather than services. Using a Policy Delphi approach, we found that although experts advocate service-centric approaches guidelines and policies lack a service-centric perspective. Findings revealed a range of impediments to effective stakeholder involvement. The paper contributes to co-production and new public governance literature and offers directions for public infrastructure decision-makers to support and reconnect disengaged government–citizen relations, and determine ways of understanding optimal service outcomes. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 14719037
- Volume :
- 18
- Issue :
- 4
- Database :
- Complementary Index
- Journal :
- Public Management Review
- Publication Type :
- Academic Journal
- Accession number :
- 112463580
- Full Text :
- https://doi.org/10.1080/14719037.2014.999820