Patient satisfaction with dental services at a rural health care center: A questionnaire survey.

Objective: To evaluate patient satisfaction with dental health services provided at a rural health and training center. Methodology: A cross-sectional questionnaire study was conducted over a period of 3 months from March 2014 to May 2014. Patient's satisfaction was evaluated using a face to face interview for 200 patients, which consisted of 15 questions under the dimensions of convenience, communication, and technical quality. Patients aged 18 years and above who underwent treatment and referral cases to Sri Ramachandra dental college for further treatment were included in the study. The data obtained was subjected to statistical analysis using SPSS software version 16. Results: The results showed that overall satisfaction for convenience was 83.02%, communication was 68.2%, and technical quality was 93.06%. Conclusion: The level of patient satisfaction was high overall and it reflects the good work of the dental team providing quality dental care at the rural health center. [ABSTRACT FROM AUTHOR]