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Selective Clients' Trajectories in Case Files: Filtering Out Information in the Recording Process in Child Protection.
- Source :
- British Journal of Social Work; Apr2015, Vol. 45 Issue 3, p792-808, 17p
- Publication Year :
- 2015
-
Abstract
- The aim of the article is to explore how, why and what type of information social workers filterout fromcase records in child protection. Recording is understood as a process of four partially overlapping phases: encountering with the stakeholders, making notes, recording by a client information system and reading the case records. The data consist of social workers' and social work managers' interviews and social workers' observation and verbal accounts in natural work settings. The findings show that information was filtered out in each phase. The intentional reasons were often shaped by social context and norms. The unintentional reasons, instead, were often related to everyday realities at work. In the records, the information filtering manifested in wording the text, regulating the amount of details and, in some cases, omitting certain topics fully. The information gaps generated by filtering were faced and interpreted when the records were read. The role of the information system in reducing client information was minor compared to human actors. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 00453102
- Volume :
- 45
- Issue :
- 3
- Database :
- Complementary Index
- Journal :
- British Journal of Social Work
- Publication Type :
- Academic Journal
- Accession number :
- 102727790
- Full Text :
- https://doi.org/10.1093/bjsw/bct160