E-mail overload in the UK workplace.

Establishes whether e-mail overload exists in the UK workplace through a series of in-depth interviews. Evaluates the use of e-mail and attitudes towards its use in a business environment. Concludes that e-mail has recently penetrated into organisations as a business communication tool and that the level of seniority in a company impacts on the number of e-mails sent and received. Establishes that e-mail overload exists, although it is difficult to say to what extent, as e-mail usage is sometimes very personal. Devises a set of guidelines to give advice on how to manage incoming messages. [ABSTRACT FROM AUTHOR]