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Online grocery shopping intention: Elderly's perspective in Malaysia.

Authors :
Yap YY
Tan SH
Tan SK
Choon SW
Source :
Heliyon [Heliyon] 2023 Oct 10; Vol. 9 (10), pp. e20827. Date of Electronic Publication: 2023 Oct 10 (Print Publication: 2023).
Publication Year :
2023

Abstract

Purpose: This study investigates the factors associated with the elderly's intention to use OGS. Building on the Technology Acceptance Model, we propose several elderly-specific and functional-ageing constructs related to the perceived ease of use and usefulness of OGS.<br />Methods: The questionnaire was distributed physically and digitally to non-OGS users aged above 60, living in the Klang Valley, Malaysia, using a non-probability sampling approach. A total of 302 data were analysed using PLS structural equation modelling.<br />Results: The findings indicate that perceived ease of use, functional ability, life-course events, and digital literacy are associated with the elderly's perception of OGS's usefulness, while life-course events, digital literacy, technology anxiety, and facilitating conditions are associated with the perceived ease of use.<br />Conclusion: This study contributes to the OGS literature by addressing ageing complexities with OGS adoption among the elderly population, thereby offering insights for marketers and the government to tailor services and provide relevant support.<br />Competing Interests: The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.<br /> (© 2023 The Authors.)

Details

Language :
English
ISSN :
2405-8440
Volume :
9
Issue :
10
Database :
MEDLINE
Journal :
Heliyon
Publication Type :
Academic Journal
Accession number :
37916123
Full Text :
https://doi.org/10.1016/j.heliyon.2023.e20827