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The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis.

Authors :
Brimelow RE
Amalathas A
Beattie E
Byrne G
Dissanayaka NN
Source :
The journal of behavioral health services & research [J Behav Health Serv Res] 2023 Jan; Vol. 50 (1), pp. 128-146. Date of Electronic Publication: 2022 Jul 14.
Publication Year :
2023

Abstract

Performance management of mental health services (MHS) through quality reporting of strategic indicators and goals is essential to improve efficiency and quality of care. One such method is the balanced scorecard (BSC). This integrative review of peer-reviewed and industry implemented BSCs in MHS aims to inform future development of a more comprehensive mental health-focused benchmarking tool. A two-part systematic literature search consisted of peer-reviewed published literature on MHS specific BSCs utilising the PRISMA guidelines in addition to industry published BSCs available online. A total of 17 unique BSCs were identified. A total of 434 indicators were subject to thematic analysis identifying 11 key themes: prevalence, accessibility, services provided, clinical outcomes, client satisfaction, client involvement, staff motivation, staffing levels, governance and compliance, development, and costs and revenue. These themes represented the measures that MHS believed measured key performance criteria in alignment with their organisational objectives.<br /> (© 2022. The Author(s).)

Details

Language :
English
ISSN :
1556-3308
Volume :
50
Issue :
1
Database :
MEDLINE
Journal :
The journal of behavioral health services & research
Publication Type :
Academic Journal
Accession number :
35835954
Full Text :
https://doi.org/10.1007/s11414-022-09806-3