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Conveying empathy to hospice family caregivers: team responses to caregiver empathic communication.
- Source :
-
Patient education and counseling [Patient Educ Couns] 2012 Oct; Vol. 89 (1), pp. 31-7. Date of Electronic Publication: 2012 May 01. - Publication Year :
- 2012
-
Abstract
- Objective: The goal of this study was to explore empathic communication opportunities presented by family caregivers and responses from interdisciplinary hospice team members.<br />Methods: Empathic opportunities and hospice team responses were analyzed from bi-weekly web-based videoconferences between family caregivers and hospice teams. The authors coded the data using the Empathic Communication Coding System (ECCS) and identified themes within and among the coded data.<br />Results: Data analysis identified 270 empathic opportunity-team response sequences. Caregivers expressed statements of emotion and decline most frequently. Two-thirds of the hospice team responses were implicit acknowledgements of caregiver statements and only one-third of the team responses were explicit recognitions of caregiver empathic opportunities.<br />Conclusion: Although hospice team members frequently express emotional concerns with family caregivers during one-on-one visits, there is a need for more empathic communication during team meetings that involve caregivers.<br />Practice Implications: Hospice clinicians should devote more time to discussing emotional issues with patients and their families to enhance patient-centered hospice care. Further consideration should be given to training clinicians to empathize with patients and family caregivers.<br /> (Copyright © 2012 Elsevier Ireland Ltd. All rights reserved.)
- Subjects :
- Attitude of Health Personnel
Emotions
Family psychology
Female
Hospice Care organization & administration
Hospices
Humans
Male
Patient Care Team
Socioeconomic Factors
Statistics, Nonparametric
Tape Recording
Videoconferencing
Caregivers psychology
Communication
Empathy
Professional-Family Relations
Subjects
Details
- Language :
- English
- ISSN :
- 1873-5134
- Volume :
- 89
- Issue :
- 1
- Database :
- MEDLINE
- Journal :
- Patient education and counseling
- Publication Type :
- Academic Journal
- Accession number :
- 22554387
- Full Text :
- https://doi.org/10.1016/j.pec.2012.04.004