Back to Search
Start Over
Stretching and joint mobilization exercises reduce call-center operators' musculoskeletal discomfort and fatigue.
- Source :
-
Clinics (Sao Paulo, Brazil) [Clinics (Sao Paulo)] 2010 Jul; Vol. 65 (7), pp. 657-62. - Publication Year :
- 2010
-
Abstract
- Aim: We sought to evaluate musculoskeletal discomfort and mental and physical fatigue in the call-center workers of an airline company before and after a supervised exercise program compared with rest breaks during the work shift.<br />Introduction: This was a longitudinal pilot study conducted in a flight-booking call-center for an airline in São Paulo, Brazil. Occupational health activities are recommended to decrease the negative effects of the call-center working conditions. In practice, exercise programs are commonly recommended for computer workers, but their effects have not been studied in call-center operators.<br />Methods: Sixty-four call-center operators participated in this study. Thirty-two subjects were placed into the experimental group and attended a 10-min daily exercise session for 2 months. Conversely, 32 participants were placed into the control group and took a 10-min daily rest break during the same period. Each subject was evaluated once a week by means of the Corlett-Bishop body map with a visual analog discomfort scale and the Chalder fatigue questionnaire.<br />Results: Musculoskeletal discomfort decreased in both groups, but the reduction was only statistically significant for the spine and buttocks (p=0.04) and the sum of the segments (p=0.01) in the experimental group. In addition, the experimental group showed significant differences in the level of mental fatigue, especially in questions related to memory Rienzo, #181ff and tiredness (p=0.001).<br />Conclusions: Our preliminary results demonstrate that appropriately designed and supervised exercise programs may be more efficient than rest breaks in decreasing discomfort and fatigue levels in call-center operators.
- Subjects :
- Adult
Brazil
Case-Control Studies
Female
Humans
Longitudinal Studies
Male
Mental Fatigue prevention & control
Occupational Health
Pain Measurement
Pilot Projects
Rest physiology
Surveys and Questionnaires
Time Factors
Fatigue prevention & control
Muscle Fatigue physiology
Muscle Stretching Exercises
Occupational Diseases prevention & control
Subjects
Details
- Language :
- English
- ISSN :
- 1980-5322
- Volume :
- 65
- Issue :
- 7
- Database :
- MEDLINE
- Journal :
- Clinics (Sao Paulo, Brazil)
- Publication Type :
- Academic Journal
- Accession number :
- 20668622
- Full Text :
- https://doi.org/10.1590/S1807-59322010000700003