[An enquiry on client opinions about quality of care in a public hospital].

Authors :: Riveros S J
Berné M C
Source :: Revista medica de Chile [Rev Med Chil] 2007 Jul; Vol. 135 (7), pp. 862-70. Date of Electronic Publication: 2007 Sep 06.
Publication Year :: 2007
Abstract: Background: The level of satisfaction of patients with the services provided by public hospitals is becoming an important issue for health authorities.<br />Aim: To analyze an enquiry applied to patients, about the level of satisfaction with the service provided by a public regional hospital in Chile.<br />Material and Methods: An enquiry was applied to 150 ambulatory (76% women) and 50 hospitalized patients (56% women). It included 28 questions about management aspects of health care and 20 questions about client satisfaction. Data was analyzed using factorial analysis and multiple regressions.<br />Results: The manners of hospital personnel were the factor with the highest impact on the perception of patients about global quality of services. Attention timing was the most influential aspect on global satisfaction.<br />Conclusions: There results confirm those from abroad and can orient an adequate management of public hospital.