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Use of the roter interaction analysis system to analyze veterinarian-client-patient communication in companion animal practice.
- Source :
-
Journal of the American Veterinary Medical Association [J Am Vet Med Assoc] 2004 Jul 15; Vol. 225 (2), pp. 222-9. - Publication Year :
- 2004
-
Abstract
- Objective: To identify specific components of veterinarian-client-patient communication during clinical appointments in companion animal practice.<br />Design: Cross-sectional descriptive study.<br />Sample Population: A random sample of 50 companion animal practitioners in southern Ontario and a convenience sample of 300 clients and their pets.<br />Procedure: For each practitioner, 6 clinical appointments (3 wellness appointments and 3 appointments related to a health problem) were videotaped, and the Roter interaction analysis system (RIAS) was used to analyze the resulting 300 videotapes. Statements made during each appointment were classified by means of a communication framework reflecting the 4 essential tasks of the appointment (ie, data gathering, education and counseling, relationship building, and activation and partnership).<br />Results: 57% of the veterinarians contacted (50/87) and 99% of the clients contacted agreed to participate in the study. Mean duration of the appointments was 13 minutes. Typically, veterinarians contributed 62% of the total conversation and clients contributed 38%. Fifty-four percent of the veterinarian interaction was with the client, and 8% was with the pet. Data gathering constituted 9% of the veterinarian-to-client communication and was primarily accomplished through closed-ended questioning; 48% of veterinarian-to-client communication involved client education and counseling, 30% involved relationship building, and 7% involved activation and partnership (the remaining 6% constituted orientation).<br />Conclusions and Clinical Relevance: Results suggest that the RIAS was a reliable method of assessing the structure, process, and content of veterinarian-client-patient communication and that some veterinarians do not use all the tools needed for effective communication.
- Subjects :
- Adolescent
Adult
Aged
Aged, 80 and over
Animals
Cross-Sectional Studies
Data Collection
Female
Humans
Male
Middle Aged
Ontario
Patient Education as Topic
Patient Participation
Time Factors
Videotape Recording
Communication
Interpersonal Relations
Veterinarians psychology
Veterinary Medicine methods
Subjects
Details
- Language :
- English
- ISSN :
- 0003-1488
- Volume :
- 225
- Issue :
- 2
- Database :
- MEDLINE
- Journal :
- Journal of the American Veterinary Medical Association
- Publication Type :
- Academic Journal
- Accession number :
- 15323378
- Full Text :
- https://doi.org/10.2460/javma.2004.225.222