Simulated patients: an example of a professional shopping program in the healthcare setting.

Authors :: Miller PL
Luck CL
Gombeski WR Jr
Source :: The NAHAM management journal [NAHAM Manage J] 1995 Summer; Vol. 22 (1), pp. 7-10, 35.
Publication Year :: 1995

Subjects :: Health Care Costs
Health Services Accessibility
Hospitals, Group Practice organization & administration
Ohio
Quality of Health Care
Research Design
Marketing of Health Services methods
Patient Satisfaction

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