Ein umfassendes ganzheitliches Modell für Evaluation und Akzeptanzanalysen von Informationsdiensten: Das Information Service Evaluation (ISE) Modell.

Nowadays, information services are used by large segments of the population in their professional as well as in their private life. It is an important research topic of information science to describe information services and to evaluate their quality adequately. Our Information Service Evaluation (ISE) model brings together various traditions of the evaluation as well as the technology acceptance research and consists of five dimensions: quality of information service, users, information acceptance, information environment and time. This overview article explains these dimensions and provides an insight into a flexible and comprehensive holistic model of the description and the evaluation of information services. [ABSTRACT FROM AUTHOR]