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First impressions: towards becoming a health-literate health service.

Authors :
Johnson, Anne
Source :
Australian Health Review. 2014, Vol. 38 Issue 2, p190-193. 4p. 1 Chart.
Publication Year :
2014

Abstract

A 'health-literate organisation' recognises that miscommunication is very common and can negatively affect consumer care and outcomes, and makes it easier for people to navigate, understand, and use health information and services. This paper reports on the First Impressions Activities conducted by consumers to assess aspects of the literacy environment of a rural health service. The First Impressions Activities consists of three tools to assist health services to begin to consider some of the characteristics of their organisation that help and hinder a consumer's ability to physically navigate their way to and about the health service. The results show that navigation to and within the rural health service was made more complex due to lack of information, difficulty finding information, inconsistent terminology used in signage, missing signage, signage obscured by foliage, and incorrect signage. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
01565788
Volume :
38
Issue :
2
Database :
Academic Search Index
Journal :
Australian Health Review
Publication Type :
Academic Journal
Accession number :
96043276
Full Text :
https://doi.org/10.1071/AH13194