Gestão orientada a processos de negócio: oportunidades para melhoria da execução estratégica em uma refinaria de petróleo.

Although significant part of academic address yourself to the process of formulating strategies, implementation has proved a major challenge for organizations, it is estimated that most cases of failures in strategy is due to poor execution. This paper focuses on overcoming the obstacles faced in the implementation of strategic actions from the perspective of the management of internal processes, seeking to understand how the management-oriented business processes could help firms improve their performance and increase their ability to execute strategic. The case study conducted with a field of oil industry, raised about organizational processes through documentary research and questionnaires with key managers and key people in the company. To support the analysis of the data relations were established between the key concepts of the study and the variables evaluated in the four research instruments, seeking to carry out the triangulation between the perceptions of different subjects consulted and the data collected in the research document. The results obtained showed that the main obstacles faced by the company to perform the actions proposed in its Strategic Plan could be at least partly overcome through the implementation of management practices oriented processes. To support efforts to increase the ability to execute strategic actions for improvement have been identified to facilitate the increased maturity of the company in relation to management-oriented business processes. [ABSTRACT FROM AUTHOR]