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Emotional rescue: the role of emotional intelligence and emotional labour on well-being and job-stress among community nurses.
- Source :
-
Journal of Advanced Nursing (John Wiley & Sons, Inc.) . Jan2014, Vol. 70 Issue 1, p176-186. 11p. - Publication Year :
- 2014
-
Abstract
- Aims To investigate the extent to which emotional labour and emotional intelligence are associated with well-being and job-stress among a group of Australian community nurses. The moderating role of emotional intelligence was evaluated as a key factor in the rescue of healthcare workers from job-stress, thus increasing job retention. Background Although emotional labour has been broadly investigated in the literature, the contribution of emotional labour and emotional intelligence to the well-being and experience of job-stress in a community nursing setting requires further exploration. Design This study used a cross-sectional quantitative research design with data collected from Australian community nurses. Methods Australian community nurses ( n = 312) reported on their perceived emotional labour, emotional intelligence and their levels of well-being and job-stress using a paper and pencil survey in 2010. Results/Findings Results from structural equation modelling support the hypothesis that both emotional labour and emotional intelligence have significant effects on nurses' well-being and perceived job-stress. Emotional intelligence plays a moderating role in the experience of job-stress. Conclusion These findings provide additional evidence for the important effects that emotional labour and emotional intelligence can have on well-being and job-stress among community nurses. The potential benefits of emotional intelligence in the nurses' emotional work have been explored. [ABSTRACT FROM AUTHOR]
- Subjects :
- *NURSING psychology
*CHI-squared test
*COMMUNITY health nursing
*COMMUNITY health services
*STATISTICAL correlation
*DISCRIMINANT analysis
*EMOTIONS
*EMPLOYEES
*EXPERIENCE
*HEALTH status indicators
*INTELLIGENCE tests
*JOB descriptions
*JOB satisfaction
*JOB stress
*PROBABILITY theory
*QUESTIONNAIRES
*RESEARCH funding
*SCALE analysis (Psychology)
*SURVEYS
*WORK environment
*EMOTIONAL intelligence
*QUANTITATIVE research
*STRUCTURAL equation modeling
*CROSS-sectional method
*DESCRIPTIVE statistics
RESEARCH evaluation
Subjects
Details
- Language :
- English
- ISSN :
- 03092402
- Volume :
- 70
- Issue :
- 1
- Database :
- Academic Search Index
- Journal :
- Journal of Advanced Nursing (John Wiley & Sons, Inc.)
- Publication Type :
- Academic Journal
- Accession number :
- 92728288
- Full Text :
- https://doi.org/10.1111/jan.12185