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Patient satisfaction with point-of-care laboratory testing: Report of a quality improvement program in an ambulatory practice of an academic medical center.
- Source :
-
Clinica Chimica Acta . Sep2013, Vol. 424, p8-11. 4p. - Publication Year :
- 2013
-
Abstract
- Abstract: Background: Point-of-care laboratory testing (POCT) offers reduced turnaround time and may facilitate medical decision-making and improve clinical operations. However, there is very little published data concerning the impact of POCT on patient satisfaction. Methods: We implemented POCT for hemoglobin A1c, lipid panel and comprehensive metabolic panel in a primary care practice and monitored patient satisfaction with on-site testing using an anonymous survey. Results: A total of 97 surveys (65% response rate) were reviewed. On a scale of 1 (poor) to 4 (excellent) the mean response to the question “Compared with your past experiences of physician office visits that did not have on-site testing please rank your overall level of satisfaction with today's office visit” was 3.96. In 34 surveys a free text comment was included which was uniformly very positive. Conclusions: Our study strongly indicates a high level of patient satisfaction with on-site POCT in a primary care setting. [Copyright &y& Elsevier]
Details
- Language :
- English
- ISSN :
- 00098981
- Volume :
- 424
- Database :
- Academic Search Index
- Journal :
- Clinica Chimica Acta
- Publication Type :
- Academic Journal
- Accession number :
- 90105441
- Full Text :
- https://doi.org/10.1016/j.cca.2013.04.025