Szervezet az önismeret útján.

The library services of Eötvös Loránd University (ELTE), Budapest have traditionally been provided in a fragmented structure, and.that had a detrimental effect on their standardised and quality delivery. An audit by the competent professional authority in 2007 and a self-evaluation conducted in 2010 indicated that the library network consisting of more than 50 units will only be capable of providing better services in a renewed organisational structure. The K21 quality development project launched by the librarians of the university in 2008 taught the staff members of library units to work as a team, in panels, and to share their knowledge and experience with one another. This, in turn, injected into the organisation a novel type of innovative energy relying on internal resources. The new forms of co-operation will empower library units to realise projects jointly. The paper describes how the outputs of the quality development project based on the TOM philosophy and applying the measurement and evaluation tools of CAF contributed to the transformation of the organisation. [ABSTRACT FROM AUTHOR]