Developing a psychological approach: learning from a housing association pilot.

Purpose -- This paper seeks to offer a commentary on Psychologically Informed Services: A Good Practice Guide, a recently published operational guidance document on developing psychologically informed environments (PIEs) in services for homeless people. Design/methodology/approach -- The paper is an invited opinion piece and comment, based on the specialist experience and viewpoint of the author as Chief Executive of Second Step, a housing association providing support to a range of vulnerable people. Findings -- The new operational guidance is welcomed. The author outlines the use of the concept of a psychologically informed environment, as developed in practice through an initial pilot service run by Second Step. This practice learning was then spread and developed more broadly through other Second Step services. Originality/value -- On the basis of their experience, the author makes observations on what was found most useful, to "inform" their service. The agency has now agreed a Psychological Therapies Strategy, which focuses on developing training for staff on interventions that can be effectively used within the staff role. Reflective practice is promoted throughout the service. [ABSTRACT FROM AUTHOR]