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THE MEDIATING ROLE OF JOB FEEDBACK IN THE RELATIONSHIP BETWEEN NEUROTICISM AND EMOTIONAL LABOR.
- Source :
-
Social Behavior & Personality: an international journal . 2012, Vol. 40 Issue 4, p649-655. 7p. - Publication Year :
- 2012
-
Abstract
- The associations between neuroticism, employees' preference of emotional labor strategies, and job feedback were investigated using a cross-sectional self-report questionnaire survey. The mediating effect of job feedback was tested using regression analysis with a sample of 168 nurses. Results showed that neuroticism was associated more with surface acting, and less with both deep acting and job feedback; job feedback fully mediated the relationship between neuroticism and deep acting. Implications and directions for future research and practices are suggested. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 03012212
- Volume :
- 40
- Issue :
- 4
- Database :
- Academic Search Index
- Journal :
- Social Behavior & Personality: an international journal
- Publication Type :
- Academic Journal
- Accession number :
- 75245510
- Full Text :
- https://doi.org/10.2224/sbp.2012.40.4.649