Call Center Software Opens A Window of Opportunity.

The article reports on the essence of a call center software in organizational efficiency in the U.S. and Canada. It offers information on Blinds.com which is a provider of window treatments conducted online through its six company-run websites. It discusses the benefits of installing Customer Interaction Center (CIC) system that gives users functionality for multichannel routing and queuing, interactive voice response, Web chat, Web callback and screen capture for monitoring and training.