O Grupo de Trabalho de Humanização e a humanização da assistência hospitalar: percepção de usuários, profissionais e gestores.

This paper presents a discussion on health care humanization, bringing the results of a research aimed at diagnosing the effectiveness of Workgroups of Humanization in the process of heatlh care humanization from the users', professionals' and managers' viewpoints. It is an exploratory research, in that it dealt with aspects of reality, and characterizes as a bibliographic, documental, and investigative study. The research was carried out from 2008 to 2009, and the data was collected at two public hospitals in the State of Santa Catarina. The results showed that the National Policy for Humanization was greatly unknown and that the Workgroups of Humanization were not effective in the process of health care humanization; many of the factors considered essential for the effectiveness of the process escaped their control, their possibility of implementing actions, since they were mainly related to issues within the broader political and administrative sphere, as well as the characteristics of the capitalist sociability. [ABSTRACT FROM AUTHOR]