A Sector-Oriented Methodology for the Development of Business Excellence Model-An Application in the Greek Hotel Industry.

The article presents a Business Excellence Model development guide with specific reference to the hospitality industry. It demonstrates the application of the proposed methodology in selected Greek luxury hotels. Results draw from a two-stage survey, which encompassed a large number of Greek luxury hotels in cooperation with hotel managers. The first stage was administered to 20 hotel managers and was geared toward defining the study instrument. Second stage was addressed to 80 hotel managers and was based on the instrument defined during the first stage. A linear programming model was created in order to estimate criterion and sub-criterion weight values using second-stage survey responses. Results showed that the proposed methodology is effective and that it incorporates all appropriate steps necessary to develop a sector-oriented business excellence model. [ABSTRACT FROM AUTHOR]