Back to Search
Start Over
MAKING SELF-SERVICE PAY OFF 12 KEY STEPS.
- Source :
-
Computerworld . 12/10/2001, Vol. 35 Issue 50, Special Section p14. 4p. 1 Color Photograph. - Publication Year :
- 2001
-
Abstract
- Presents guidelines for companies to succeed in customer-initiated and Web-based self-service. Importance of focusing on customers; Role of call centers in implementing self-service; Technique in marketing self-service Web sites; Integration of customer relationship efforts with self-service features.
- Subjects :
- *CUSTOMER services
*SELF-service (Economics)
*WEBSITES
Subjects
Details
- Language :
- English
- ISSN :
- 00104841
- Volume :
- 35
- Issue :
- 50
- Database :
- Academic Search Index
- Journal :
- Computerworld
- Publication Type :
- Periodical
- Accession number :
- 5740201