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Communication skills education onsite in a veterinary practice
- Source :
-
Patient Education & Counseling . Sep2010, Vol. 80 Issue 3, p337-344. 8p. - Publication Year :
- 2010
-
Abstract
- Abstract: Objective: To provide communication skills education to veterinary professionals in the practice setting and evaluate the training by measuring veterinarian communication pre- and post-intervention. Methods: This is a case-based pre-test/post-test intervention study of a veterinary practice in Denver, CO. Four veterinarians from a single practice and 48 clients (selected to represent wellness and problem visits) were recruited to the study. The veterinarians took part in a training intervention consisting of a year-long curriculum, including interactive communication modules, individual coaching and communication laboratories. Six visit interactions were measured for each of the 4 veterinarians pre- and post-skill training. The Roter interaction analysis system (RIAS) was used to analyze the study''s 48 videotapes. Results: Compared to the pre-training visits, veterinarians gathered twice as much lifestyle-social data (p <0.02), and used 1.5 times more partnership building (p <0.03) and positive rapport-building (p <0.01) communication. Clients provided 1.4 times more lifestyle/social information (p <0.02) and expressed 1.7 times more emotional statements (p <0.01) in post-training visits. Conclusion: The training intervention promoted a more client-centered approach to veterinarian–client communication. Practice implications: Practice-based communication training is novel to veterinary practice. As a case study, generalization of the findings are limited, however the findings support the efficacy of the communication intervention and enhanced utilization of veterinarian–client communication skills by these veterinarians. [Copyright &y& Elsevier]
Details
- Language :
- English
- ISSN :
- 07383991
- Volume :
- 80
- Issue :
- 3
- Database :
- Academic Search Index
- Journal :
- Patient Education & Counseling
- Publication Type :
- Academic Journal
- Accession number :
- 52937359
- Full Text :
- https://doi.org/10.1016/j.pec.2010.06.012