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The Three R's: Rapport, Relationship, and Reference.
- Source :
-
Reference Librarian . Jan-Mar2010, Vol. 51 Issue 1, p45-52. 8p. - Publication Year :
- 2010
-
Abstract
- In the eyes of our patrons, the success of a library transaction depends on both the accuracy of the information conveyed and the quality of the patron/staff interaction. We each experience rapport naturally many times during the day. Skills borrowed from the field of neuro-linguistic programming allow us to learn to quickly create a state of rapport with anyone we encounter. By learning to create rapport intentionally with our patrons, we can improve the quality of their library experience. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 02763877
- Volume :
- 51
- Issue :
- 1
- Database :
- Academic Search Index
- Journal :
- Reference Librarian
- Publication Type :
- Academic Journal
- Accession number :
- 49153073
- Full Text :
- https://doi.org/10.1080/02763870903361995