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Assessment of patient's experiences across the interface between primary and secondary care: Consumer Quality Index Continuum of Care
- Source :
-
Patient Education & Counseling . Oct2009, Vol. 77 Issue 1, p123-127. 5p. - Publication Year :
- 2009
-
Abstract
- Objective: Development and validation of a questionnaire that measures patients’ experiences of collaboration between general practitioners (GPs) and specialists. Methods: A questionnaire was developed using the method of the consumer quality index and validated in a cross-sectional study among a random sample of patients referred to medical specialists in the Netherlands. Validation included factor analysis, ascertain internal consistency, and the discriminative ability. Results: The response rate was 65% (1404 patients). Exploratory factor analysis indicated that four domains could be distinguished (i.e. GP Approach; GP Referral; Specialist; Collaboration). Cronbach''s alpha coefficients ranged from 0.51 to 0.93 indicating sufficient internal consistency to make comparison of groups of respondents possible. The Pearson correlation coefficients between the domains were <0.4, except between the domains GP Approach and GP Referral. All domains clearly produced discriminating scores for groups with different characteristics. Conclusions: The Consumer Quality Index (CQ-index) Continuum of Care can be a useful instrument to assess aspects of the collaboration between GPs and specialists from patients’ perspective. Practice implications: It can be used to give feedback to both medical professionals and policy makers. Such feedback creates an opportunity for implementing specific improvements and evaluating quality improvement projects. [Copyright &y& Elsevier]
Details
- Language :
- English
- ISSN :
- 07383991
- Volume :
- 77
- Issue :
- 1
- Database :
- Academic Search Index
- Journal :
- Patient Education & Counseling
- Publication Type :
- Academic Journal
- Accession number :
- 44117714
- Full Text :
- https://doi.org/10.1016/j.pec.2009.01.011