Transformational government.

What is the Transformational Government initiative, enabled by information and communications technology (ICT)? We describe its development, origins and prospects in seeking to join up public services to give simple, seamless, one-off access channels for citizens. We look at its governance and working structures, examining how ICT has been used to move towards common infrastructures and approaches in public services, bringing new potential for holistic service delivery. Finally, we show how transformational government has moved on from e-government, noting some risks that may affect its implementation. We note some particular issues affecting local government throughout the article. [ABSTRACT FROM AUTHOR]