Welcoming Software Into the Industrial Fold.

Software has long been the odd man out in business: It operates in ways that are different than, and often incompatible with, the disciplines of other industries, even when it is teamed with those disciplines under the same enterprise. It generally underperforms other industries on productivity improvement, integration success, quality, and customer satisfaction. Applying Lean production to software enables it to become an industry that works well with classic industries. Lean greatly increases software's contribution to enterprise and customer success. [ABSTRACT FROM AUTHOR]